34 South Main St., Attleboro, MA - Directions - (508) 222-7000
Home News Sports Features classifieds milestones services photos tvlistings cars jobs realestate subscribe
News

Consumers feeling credit card squeeze



North Attleboro resident Martha Petersen reviews some of her bills. Recent, sudden changes in credt card rules have left many consumers like Petersen struggling to make the minium payments on their credit card bills. (Staff photo by Tom Maguire)




Sudden changes in rules leave many struggling to pay
NORTH ATTLEBORO - Martha Petersen thought she was a model credit card customer, minding her budget carefully and faithfully making each monthly payment.

Although her electrician husband has lost thousands of dollars in overtime as a result of the housing crisis and the family has struggled with medical bills from a child's illness, Petersen said she was able to to come up with the $340 monthly minimum payment on her Chase Master Card.

Then just last month, she received a notice from the bank saying that her minimum was being raised from 2 percent to 5 percent of her balance, ballooning her monthly payment to $850.

Petersen says she can't afford the new minimum and wonders what she'll do when the next bill with the higher charge arrives.

"We've always paid our bills, and a default would ruin our credit," Petersen said, noting she initially transferred balances from other accounts onto her Master Card to take advantage of a low, 3.9 percentage interest rate.
Now she's not so sure the "bargain" rate was a bargain.

"I see this as something that could push us and other people like us over the edge," she said.

Petersen isn't the only local consumer who feels they've fallen into a credit trap not of their own making.

A friend, Ann Marie Bagley, said that despite the recession, she and her husband were making a go of the temporary staffing agency they founded six years ago - until two separate lenders clamped down on their credit lines last month.

Two banks closed some of the couple's accounts and drastically reduced their credit lines to the tune of about $64,000.

Lacking sufficient credit lines to operate their day-to-day business, the Bagleys have virtually shut down.

Bagley said their agency has been profitable every year since its founding in 2003.

She said she and her husband had excellent credit and haven't missed any payments. Now, she fears that the actions taken by the banks will not only put them out of business but drastically affect their credit ratings, making it difficult for them to get credit elsewhere.

"It just seems like the American Dream is crumbling around us," she said.

In the meantime, Bagley's husband has gone back to school to earn a real estate license in hopes of a rebound in the housing industry. For the moment, the couple is living off of what remains of Bagley's 401 K and fees she earns as a consultant.
With credit card delinquencies mounting, credit card companies are under increasing pressure to recoup their losses by increasing rates and cutting their exposure to borrowers they consider questionable or unprofitable.

JP Morgan Chase, the country's largest credit-card issuer, announced plans last month to raise the minimum payment for some customers to 5 percent, ahead of the effective date of a federal law that would make such practices illegal.

Customers who pay less than the minimum may be charged extra fees, according to Bloomberg.com. The news service quoted a Chase source as saying that the change would affect fewer than 1 percent of its customers.

The source did not list a rationale for selecting which customers would be subject to the new minimums.

JP Morgan Chase did not respond to a request for comment by The Sun Chronicle.

Across the country, many credit card issuers raised interest and tightened rules affecting consumers in the aftermath of the banking crisis that shook the foundations of the U.S. economy.

The change comes in advance of the Credit Card Accountability Responsibility and Disclosure Act. It takes effect Aug. 20, and requires 45 days notice of rate increases or other major changes in consumers' accounts. It also restricts the amount a customer's minimum payment can be increased.

Card issuers and some conservative critics have criticized the new law and said the legislation would push up costs and fees and force banks to cut back on the availability of credit.

Some experts detect more than a little hubris in the credit card industry's protests, however.

"It's outrageous that the credit card companies have the lowest cost of capital, federal protections and access to TARP funds and seem to be hitting customers harder than ever," said Professor Robert Manning of the Rochester Insitute of Technology.

Manning, a nationally recognized expert on consumer credit, authored the 2000 book "Credit Card Nation" railing against consumer dependence on plastic.

Manning says that despite the federal government's moves to keep credit flowing, banks and credit card issuers are taking a defensive posture to guard against future losses. A customer's credit worthiness isn't necessarily part of the computation.

"They want to show stockholders that they're doing something proactive," he said. "Basically, they'd rather cut off 10 good customers to get to one bad one who might not be able to pay."

Increasingly sophisticated data mining methods that can track customers' purchases have also fed into lenders' decisions about to whom to extend credit, Manning says. Even a sudden spree at WalMart by a customer whose normal buying habits are more upscale could be a red flag, he explained.

Manning, who has called for more rational methods of measuring customers' credit performance, says that under current conditions there are bound to be innocent bystanders.

Those who are caught in the credit card vise may find the issue frustrating, but there are ways of getting relief from credit card issuers.

Many companies are quietly negotiating with their customers in need of relief in hopes of recovering at least part of what they are owed.

This year Bank of Americia expects to issue 1.2 million credit card modifications, up 20 percent fom 2008. Chase told the Associated Press it recently expanded eligibility for its repayment program to those in the earlier stages of delinquency.

While not everyone who seeks relief from credit card companies qualifies, experts say it's possible to make an effective case based on your budget and need.

"If you demonstrate that you only have so much left over after covering your expenses, that gives you some ammunition to present a case," said Ben Woolsey, director of consumer research at CreditCards.com.

Generally, a consumer needs to show that he or she can't keep up with payments for very long based on their existing circumstances.

Among factors a lender will consider in deciding whether to grant a modification are a customer's income, payment history, size of balance and any other debts and assets. A recent job loss or other finencial emergency could be another reason for requesting leniency.

The Associated Press contributed to this report.

 


*Member ID:
*Password:
  Forgot Your Password?
 
View Comments » 10 comment(s) « Hide Comments

marti64 wrote on Jul 26, 2009 8:24 PM:

" Tahraann, I'm not looking for sympathy here. I'm just trying to fight for the rights of consumers not to be taken advantage of by these big banks. It's bad enough that credit card companies can change their terms at will, but they've always allowed people to Opt Out if they didn't like it. They would close your account and you would continue to pay off your debt under the same rates. They will not allow anyone to Opt Out of this and that's not right.In raising the minimum payment from 2% to 5%, they will be forcing a lot of people into dire straits. No matter what I do, my credit score (which is darn near perfect) is bound to take a hit. Plus, Chase was just plain sleazy the way they did this. A month before I was notified of the change, they offered me a "payment holiday." I took advantage of that and just sent in a small payment so I could pay off some of my son's medical bills that were piling up. I've spoken to a number of others and I believe Chase used that payment holiday as a litmus test to see who might be struggling. The friends I know who made their usual payments did NOT see their minimum payments increase. Sounds like discrimination to me! If they're going to arbitarily change the rules, then they should apply to EVERYBODY not the select few they've targeted. "

tahraann wrote on Jul 26, 2009 7:39 PM:

" that is alot of debt. poor you. "

marti64 wrote on Jul 26, 2009 7:18 PM:

" To realist: Thanks for your comments. I think you were referring to me and not Ann-Marie about the credit cards. And you're right that there are no luxuries on that card. We've always struggled just to get by and we've faced a lot of hardships. My husband has been laid off 5 times in 20 years and one of those times he was out of work for a year. My dad was terminally ill so the timing was a blessing, but we had to take on debt to be sure our bills would be paid while my husband did temp jobs. None of our creditors would ever have known of our employment situation because I always made sure our bills were paid on time. I've taken great pride in that. I never returned to full-time work after my oldest son was born because of his medical problems. Trying to find a job now at 45 with no marketable skills in this economy is a challenge to say the least. "

realist wrote on Jul 26, 2009 4:54 PM:

" For everyone who wants to preach -- it does not look like Bagley went crazy putting luxuries on a credit card. She was covering medical expenses that can build up very fast. She should try to refinance with a closed installment loan. I too have worked to keep my credit in line but I know it does not take much to for huge expenses to build up. "

jmk2 wrote on Jul 26, 2009 1:47 PM:

" In response to talk_mansfield, I agree with marti 64! I too wish I lived in a world like theirs. I have spent many, many years building my credit, and my debt is not ALL credit cards. I took out a personal loan from BofA (about 2 years ago) for $10,000.00 to have some extensive dental work done that I had put off for over 20 years while I raised my four children after the death of my wife in 1994.
It was partly because of this loan that BofA contacted me regarding my BofA visa card cutting my spending limit from $15,000.00 (I owe $4000.00 on that card) to just over what I owe, and another notice told me they were raising my interest rate from 7.99% to 16.99%. I called BofA and they basically said too bad (I've been banking with BofA for over 15 years). I opted out of the interest hike and was told if I used that card again the interest would automatically default to 16.99%. Guess where that card is now? It's in tiny little pieces... in the trash!!!
I'd also like to say that I have never been late on a payment, NOR do I make the minimum payment.... ever! If my min pmt is $75.00 I pay $100.00 or more if I am able, as I do with every other one of my creditors. It's just the new American way of doing business, take whatever you can from whomever you can!
Thanks marti64!!! "

marti64 wrote on Jul 26, 2009 12:25 PM:

" What I'm trying to do here is get the word out about what the banks are doing to good customers. They are more than doubling minimum payments, raising interest rates more than 10% in some cases, and making severe cuts to people's credit lines. More people will be forced into default (and the banks are expecting this), bankruptcy, or foreclosure. Especially since they've taken bailout money (our tax dollars), it's a lousy thing to do in this economy. If you do some research, you'll see how many people this is affecting--hardworking people who pay their bills. These changes will also have a negative effect on people's credit scores. For the record, a class-action lawsuit has already been filed against Chase regarding this issue. I simply wanted to provide a voice and encourage others to stand up and say, "We're not going to take it anymore!" "

marti64 wrote on Jul 26, 2009 12:18 PM:

" In response to talk_mansfield: Your math is correct and yes, we HAVE been paying our bills. You shouldn't make assumptions about people so easily. We absolutely do take responsibility for our spending. Unfortunately, we've always lived check to check. We used our credit cards only for emergencies; there are no vacations or luxuries. I am not complaining about having to pay the bill we've incurred--only that Chase has changed the terms in the middle of the game and made it impossible for me to make my payment. It must be nice to live in your world where there's no unemployment (my husband has been laid off 5 times in 20 years), medical bills, and you don't have to live hand-to-mouth. We've just been doing our best to survive and raise our family. "

talk_mansfield wrote on Jul 26, 2009 10:28 AM:

" She's got an outstanding CC principle of somewhere around $17,000 (based on her new 5% $850 MINIMUM monthly payment) and claims she's been paying her bills? If she owns a home she should get an equity line and pay that right off. Good grief. Doesn't anyone take responsibility for their own spending? Don't blame the CC company. Just don't use them and you'll stay out of trouble. "

realist wrote on Jul 26, 2009 10:15 AM:

" She needs to get the loan out of credit card debt and replace it with a term loan of say 10 years. Since Chase charges a minimum of 5% of the balance and still adds interest, she will be in debt for 30 years. Providing she does not use the cards again. "

hvmtpq wrote on Jul 26, 2009 8:44 AM:

" Capitalist, economic warfare. Nothing more, nothing less and nobody saw it coming.

If consumerism in America went on vacation for a month, the banks and credit card companies would change their ways without legislation, but Americans lack organization and the ability to mobilize. Remember years ago we were all surprised to learn the FBI spied on womens groups. They keep a copy of everyone's credit report on file too. The economy is now an issue of national security.

But it really is pathetic how people are treated in this great country of ours. Life is just a big numbers game. Were's the caring and sharing? "