Global Contact Center Market 2018-2022 | 9% CAGR Projection Through 2022 | Technavio

Global Contact Center Market 2018-2022 | 9% CAGR Projection Through 2022 | Technavio

LONDON--(BUSINESS WIRE)--Jan 13, 2020--

The global contact center market is expected to post a CAGR of almost 9% during the period 2018-2022, according to the latest market research report by Technavio. Request a free sample report

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200113005501/en/

Technavio announced its latest market research report titled global contact center market 2018-2022. (Graphic: Business Wire)

Enterprises are integrating IVR into contact centers to efficiently handle high call volumes. IVR has pre-recorded voice responses for appropriate situations and can also record voice inputs for later handling. It helps customers resolve their issues and obtain information without the need for contacting an agent. IVR also routes the call to the agent if the customer demands more information. The integration of IVR into contact centers is helping enterprises achieve greater customer satisfaction, which is crucial in driving the growth of the global contact center market.

To learn more about the global trends impacting the future of market research, download a free sample: https://www.technavio.com/talk-to-us?report=IRTNTR20291

As per Technavio, the integration of chatbots for better turnaround times will have a positive impact on the market and contribute to its growth significantly over the forecast period. This research report also analyzes other important trends and market drivers that will affect the market growth over 2018-2022.

Global Contact Center Market: Integration of Chatbots for Better Turnaround Times

The integration of chatbots with contact centers helps organizations to ensure good customer service and improve their business. Chatbots eliminate the dependency on contact center agents and give instant responses to customers. This results in faster turnaround time and quick resolution of issues which leads to improved customer experience. This trend is expected to positively impact the adoption of contact center solutions during the forecast period.

“Use of analytics to enhance the customer experience and the incorporation of AI to provide customized solutions will further boost market growth during the forecast period,” says a senior analyst at Technavio.

Register for a free trial today and gain instant access to 17,000+ market research reports.

Technavio’s SUBSCRIPTION platform

Global Contact Center Market: Segmentation Analysis

This market report segments the global contact center market by type of interaction (voice-based, text-based, and social media-based), deployment (on-premises and cloud-based), and geography (Americas, APAC, and EMEA).

The APAC region led the market in 2017, followed by the Americas and EMEA respectively. During the forecast period, the APAC region is expected to maintain its dominance over the market.

Technavio’s sample reports are free of charge and contain multiple sections of the report, such as the market size and forecast, drivers, challenges, trends, and more.

Request a free sample report

Some of the key topics covered in the report include:

Market Landscape

  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis

Market Sizing

  • Market definition
  • Market size and forecast

Five Forces Analysis

Market Segmentation

Customer Landscape

Geographical Segmentation

  • Geographic comparison
  • Key leading countries

Market Drivers

Market Challenges

Market Trends

Vendor Landscape

  • Landscape disruption
  • Competitive scenario

Vendor Analysis

  • Vendors covered
  • Vendor classification
  • Market positioning of vendors

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

View source version on businesswire.com:https://www.businesswire.com/news/home/20200113005501/en/

CONTACT: Technavio Research

Jesse Maida

Media & Marketing Executive

US: +1 844 364 1100

UK: +44 203 893 3200

Email:media@technavio.com

Website:https://www.technavio.com/

KEYWORD:

INDUSTRY KEYWORD: TECHNOLOGY TELECOMMUNICATIONS

SOURCE: Technavio Research

Copyright Business Wire 2020.

PUB: 01/13/2020 09:00 PM/DISC: 01/13/2020 09:01 PM

http://www.businesswire.com/news/home/20200113005501/en

Copyright Business Wire 2020.

Tags

Recommended for you

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
PLEASE TURN OFF YOUR CAPS LOCK.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.